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Experienced Service technicians
Installing, maintaining and repairing ventilation and air conditioning systems and equipment.
Identifying maintenance risks on equipment.
Diagnosing electrical and mechanical faults for HVAC systems.
Cleaning, adjusting and repairing systems, and performing warranty services.
Performing emergency repairs promptly and efficiently.
Providing technical direction and on-the-job training.
Keeping daily logs and records of all maintenance functions.
Ensuring compliance with appliance standards and with Occupational Health and Safety Act.
Complying with service standards, work instructions and customers’ requirements.
Assisting with customers’ queries.
Experienced and non-experienced install technicians
Drive to customers’ homes
Willing to work up to 12 hours a day as well as 6 days a week
Remove or replace HVAC equipment and ductwork
Install new versions of our equipment for customers
Answer any questions that the customer may have about the equipment
Test systems to ensure they work properly
Clean up after yourself once the job is complete
Customer Service Representatives – Full time and Part time
Handle incoming calls, make outbound calls, supply information to callers, transfer calls and relay messages.
Dispatch caller information to technicians.
Greet and schedule callers, answer inquiries, and provide customer service.
Data entry using QuickBooks.
Maintain knowledge of all equipment brands, company services, and pricing.
Provide normal clerical support such as typing, filing, faxing, mailing and emailing.
Provide assistance/support to all other staff as needed.
Ensure completion of all daily assignments.
Clean office and bathroom.
Perform other duties as assigned.
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